My server is shown as offline in the launcher or the player count/online status is wrong

This instruction applies if your server is shown as offline in the launcher or the number of online players is displayed incorrectly.Check the correctness of the domain and IP address in the server editing section. Go to your server’s editing page and verify that the domain and IP address are entered correctly.Important! We do not automatically fetch a new IP address from your domain. If the server’s IP address has changed, you must manually update it in our monitoring system yourself. Add our IP address 45.84.226.251 to the whitelist.If the steps above did not resolve the issue, then the problem is that the IP address from which we request the online status is being blocked by your hosting provider or DDoS protection. You need to add our IP address 45.84.226.251 to the whitelist. To do this, write to your hoster: “Please add the IP address 45.84.226.251 to the whitelist.”